You may notice that i have toned down the entry below somewhat, though i feel it'd be disingenuous to remove it entirely.
The reason why is:
A couple of days ago, a very apologetic man from CPL Distribution phoned me up to apologise profusely for the bad service we had received and offer us our original order for free, to make up for it. Although this doesn't entirely make up for a january with no heating i do appreciate when a company cares enough to apologise when things go wrong, and takes steps to make it right.
So thanks CPL, maybe we can still be friends!